Refund policy

Refund & Return Policy

Effective Date: July 2026

At Anaya Bags, customer satisfaction is our priority. Every product is carefully checked before dispatch. If you receive a damaged or incorrect product, we are here to help.

Return Eligibility

You may request a return or exchange if:

  • Wrong product received.
  • Product is damaged during delivery.
  • Manufacturing defect is found.
  • Item received is significantly different from the ordered product.

Return request must be submitted within 7 days of delivery.

Conditions for Return

To qualify for a return:

  • Product must be unused.
  • Original tags and packaging should be intact.
  • Invoice or order confirmation should be available.
  • Product should be returned in its original condition.

Items Not Eligible

Returns will not be accepted if:

  • Product has been used.
  • Customer changes their mind after delivery.
  • Product is damaged due to customer misuse.

Request is made after 7 days.

Refund Process

Once the returned item is inspected:

  • Approved refunds are processed within 5–7 working days.
  • Refunds are issued through Bank Transfer, Easypaisa, JazzCash or the original payment method.
  • Cash refunds at the doorstep are not available.

Exchange Policy

Products can be exchanged if:

  • Wrong item received.
  • Manufacturing defect.
  • Damaged during shipping.

Replacement will be shipped after verification.

Return Shipping

If the mistake is from Anaya Bags, return shipping charges will be paid by us.

If the return is requested for any personal reason not covered by our policy, shipping charges may apply.

Damaged Parcel

If your parcel arrives damaged:

  1. Take photos before opening.
  2. Record an unboxing video if possible.
  3. Contact us within 24 hours.

Contact

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